Department of Education
Region V
Division of Camarines Sur • Milaor District
Cabugao Elementary School
Citizen's Charter
Cabugao Elementary School — SY 2025–2026
This Citizen's Charter is prepared in compliance with Republic Act No. 11032, the Ease of Doing Business and Efficient Government Service Delivery Act of 2018. It sets out the frontline services offered by Cabugao Elementary School, their requirements, step-by-step procedures, processing times, fees, and the personnel responsible for each.
School Profile
| School Name | Cabugao Elementary School |
| School Head | Pado, Edmark Moraño — Principal I |
| Address | Zone 1, Cabugao, Milaor, Camarines Sur |
| Email Address | 112774@deped.gov.ph |
| Office Hours | 7:30 a.m. to 5:00 p.m. |
Frontline Services
| Service | Office / Person Responsible |
|---|---|
| Enrollment | School Registrar / Teachers |
| Issuance of School Records | School Registrar |
| Issuance of Certificates | School Registrar |
| Transfer Procedures | School Registrar |
| Parent Concerns | School Head / Guidance Coordinator |
| Teacher Requests | School Head / Principal |
| Facility Use Requests | School Head / Principal |
Enrollment Services
Enrollment of Kinder, Grade 1–6, and transferee / balik-aral learners.
For Kinder
- PSA/NSO Birth Certificate (photocopy)
For Grades 1–6
- ECCD Checklist (for incoming Grade 1 learners)
- Report Card (SF 9)
- Photocopy of Diploma (for incoming Grade 1 learners)
- PSA/NSO Birth Certificate (photocopy)
For Transferees / Balik-aral
- SF 9 / Report Card
Procedure
| Step | Client / Applicant | School Action | Processing Time | Responsible Person |
|---|---|---|---|---|
| 1 | Submit requirements | Receive and verify documents | 10 minutes | Teacher / Class Adviser |
| 2 | Fill out enrollment form | Assist in form completion | 15 minutes | |
| 3 | Wait for confirmation | Encode / write learner information | 5 minutes |
Request for School Records
Request for Form 137 / SF 10 and other school records.
Requirements
- Valid ID
- Authorization Letter (if representative)
- Request Form
Procedure
| Step | Client / Applicant | School Action | Processing Time | Responsible Person |
|---|---|---|---|---|
| 1 | Submit request form | Receive and evaluate request | 10 minutes | Registrar — Mrs. Francia M. Baduya |
| 2 | Present identification | Verify records | 20 minutes | |
| 3 | Wait for release | Prepare requested documents | 1–3 working days | |
| 4 | Sign release logbook | Release records | 10 minutes |
Issuance of Certificates
Types of Certificates
- Certificate of Enrollment
- Certificate of Completion
- Certificate of Attendance
- Good Moral Certificate
Requirements
- Request Slip
- Valid ID
Procedure
| Step | Client / Applicant | School Action | Processing Time | Responsible Person |
|---|---|---|---|---|
| 1 | Submit request | Verify learner information | 10 minutes | Registrar — Mrs. Francia M. Baduya |
| 2 | Wait for preparation | Prepare certificate | 20 minutes | |
| 3 | Sign release logbook | Release certificate | 5 minutes |
Transfer Procedures
Requirements
- Clearance Form
- Report Card / SF 9
- Parent Request Letter
- Transfer Request
Procedure
| Step | Client / Applicant | School Action | Processing Time | Responsible Person |
|---|---|---|---|---|
| 1 | Submit transfer request | Evaluate request | 15 minutes | Registrar — Mrs. Francia M. Baduya |
| 2 | Secure clearance | Verify obligations | 1 day | Concerned Personnel |
| 3 | Wait for approval | Prepare transfer documents | 1 day | Principal — Pado, Edmark Moraño |
| 4 | Receive documents | Release documents | 10 minutes | Registrar — Mrs. Francia M. Baduya |
Request for Good Moral Certificate
Requirements
- Written Request
- Valid ID
Procedure
| Step | Client / Applicant | School Action | Processing Time | Responsible Person |
|---|---|---|---|---|
| 1 | Submit request | Verify records | 10 minutes | Guidance Coordinator — Mrs. Francia M. Baduya |
| 2 | Wait for preparation | Prepare certificate | 30 minutes | Guidance Coordinator — Mrs. Francia M. Baduya |
| 3 | Receive certificate | Release document | 5 minutes | Registrar — Mrs. Francia M. Baduya |
Parent Concerns and Complaints Handling
Procedure
| Step | Client / Applicant | School Action | Processing Time | Responsible Person |
|---|---|---|---|---|
| 1 | Submit concern verbally or in writing | Record complaint | 10 minutes | Receiving Personnel |
| 2 | Attend conference | Conduct clarification meeting | 1–2 days | Principal — Pado, Edmark Moraño |
| 3 | Receive resolution | Issue resolution or action | 3 working days | Principal — Pado, Edmark Moraño |
Teacher and Personnel Services
Leave Application
Requirements
- Accomplished Leave Form
- Supporting Documents
Procedure
| Step | Client / Applicant | School Action | Processing Time | Responsible Person |
|---|---|---|---|---|
| 1 | Submit leave form | Review application | 15 minutes | Principal — Pado, Edmark Moraño |
| 2 | Wait for approval | Approve / disapprove leave | 1 day | |
| 3 | Receive approved form | Release approved copy | 10 minutes | Administrative Staff — Mr. Jonathan D. Bismonte |
Use of School Facilities
Requirements
- Written Request Letter
- Approved Schedule
Procedure
| Step | Client / Applicant | School Action | Processing Time | Responsible Person |
|---|---|---|---|---|
| 1 | Submit request letter | Review request | 20 minutes | Principal — Pado, Edmark Moraño |
| 2 | Wait for approval | Coordinate schedule | 1 day | School Property Custodian — Mr. Jonathan D. Bismonte |
| 3 | Receive approval | Release permit | 10 minutes | Principal — Pado, Edmark Moraño |
Process Flow Charts
Enrollment Process
Start
→Submit Requirements
→Verification of Documents
→Fill Out Enrollment Form
→Encoding of Learner Information
→Section Assignment
→Enrollment Confirmation
→End
Request for School Records
Start
→Submit Request Form
→Verification of Identity
→Locate and Prepare Records
→Approval and Signature
→Release of Documents
→Sign Release Logbook
→End
Certificate Request
Start
→Submit Request
→Verify Information
→Prepare Certificate
→Approval and Signature
→Release Certificate
→End
Complaint Handling
Start
→Receive Complaint
→Record Complaint Details
→Initial Assessment
→Conference / Clarification
→Resolution and Action
→Feedback to Concerned Party
→End
Feedback and Complaints Mechanism
Clients may send feedback or complaints through the following:
- Suggestion Box located at the School Office
- Official School Email — 112774@deped.gov.ph
- School Facebook Page
- Direct communication with the School Head / Principal
Processing of Complaints
- Complaints are recorded in the Complaint Logbook.
- The School Head reviews the complaint.
- Appropriate action is taken within 3 working days.
- The complainant is informed of the resolution.
Contact Information
| Cabugao Elementary School | |
| Address | Zone 1, Cabugao, Milaor, Camarines Sur |
| Email Address | 112774@deped.gov.ph |
| Office Hours | 7:30 a.m. to 5:00 p.m. |
| Website | www.cabugao.depedmilaor.com |
Cabugao Elementary School commits to delivering efficient, transparent, and learner-centered public service consistent with the principles of accountability and good governance.
School Head
Pado, Edmark Moraño — Principal I
Pado, Edmark Moraño — Principal I
School Registrar
Mrs. Francia M. Baduya — Teacher I
Mrs. Francia M. Baduya — Teacher I
SGC / PTA Representative
Josie M. Baita — SPTA President
Josie M. Baita — SPTA President